I. Definitions
“Agreement” means a contract between the Client and ClaimRefund.eu which is concluded upon accepting the Terms and Conditions or signing the Authorization Form, whichever appears earlier. The acceptance of the Terms and Conditions is done in the following way: Upon registering on ClaimRefund.eu (by entering the Client’s email address) by clicking “Continue”, the Client agrees with the Terms and Conditions and the Privacy Policy.

“Airline” means the airline responsible for the Flight Disruption experienced by the Client.

“Claim Amount” means the sum that ClaimRefund.eu shall demand from the Airline as Compensation.

“Claim” means any type of claim submitted by ClaimRefund.eu on behalf of the Client to the Airline to uphold the Client’s passenger rights to Compensation.

“Claiming Process” means the process of claiming Compensation from an Airline that begins upon entering into an Agreement and terminates upon the Client receiving Compensation through ClaimRefund.eu or directly from the Airline or ClaimRefund.euinforming the Client that it will not pursue the Client’s Claim any further.

“Client” means a person who has entered into an Agreement with ClaimRefund.eu.

“Compensation” means any sum owed to the Client, including but not limited to compensation for Flight Disruption or reimbursement of flight tickets under any legal regime dealing with air passenger rights including but not limited to Regulation (EC) No. 261/2004.

“Flight Disruption” means any of the following: long delay, cancellation, denied boarding and/or downgrade, experienced by the Client, for which the Client enters into an Agreement with ClaimRefund.eu in order to uphold his/her right to Compensation.

“Legal Action” means initiating proceedings in court against the Airline, either by ClaimRefund’s lawyers or a contracted legal representative such as a lawyer or a law firm.

“Authorization Form” means the written authorization that authorizes ClaimRefund.eu to collect the Claim. The parties explicitly agree that the legal effect of the electronically signed Authorization Form is equivalent to the legal effect of a handwritten signature

“Privacy Policy” means ClaimRefund’s privacy policy that can be found here.

“Regulation (EC) No. 261/2004” means Regulation (EC) No. 261/2004 of the European Parliament and of the Council dated 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delays of flights.
“Terms and Conditions” means the present terms and conditions of ClaimRefund.eu.

These dispositions define the general terms and conditions of the Contract for the ClaimRefund.eu
Agreement
When the Customer signs the authorization document, the Customer automatically accepts these terms and conditions.
An agreement will only be established if ClaimRefund.eu agrees to process the customer’s claim. ClaimRefund.eu has the right to waive handling of any complaint for any reason. In case of waiver, ClaimRefund.eu will notify the customer.
By establishing an agreement with ClaimRefund.eu, you ensure that you are authorized and have the legal capacity to establish the agreement.
You warrant that the claim has not been sold to a third party and that there is no pending or anticipated legal dispute between you and the Company on the same matter. Once the authorization document has been signed, the customer will not be able to hire third parties to continue the claim or assign the case to third parties. Any existing agreement or sale, if applicable, must be canceled before the entitlement form or authorization document is signed.
If you receive a direct payment or any other compensation from the affected airline after formalizing your authorization document, you must notify ClaimRefund.eu immediately. Such payments are considered compensation for the flight accident. Once the transfer of rights form or authorization document has been signed, the customer will be obliged to cease any negotiation with the airline and direct any communication from the airline to ClaimRefund.eu in order to achieve the best possible result.
The contract ends:

When compensation was accepted by ClaimRefund.eu,it received payment from the airline from ClaimRefund.eu and transferred to the customer after deducting the applicable fares.
When ClaimRefund.eu states that it would make no sense to continue the complaint after analyzing the feasibility of the case and warns the customer that the complaint will not continue.
Description of the service
ClaimRefund.eu will handle the extrajudicial and judicial claim in order to obtain financial compensation for the customer in accordance with the regulations applicable to the air transport of passengers and baggage.

Flight data and information must be sent to ClaimRefund.eu via the website, email, telephone or other compatible electronic or software solutions. When you receive your request, ClaimRefund.eu will verify the profitability of your claim.

In order to proceed successfully with the customer’s claim, ClaimRefund.eu requires the authorization document or the mandate signed by the customer, which can be sent through the website, email or postal service. Once the authorization is complete, ClaimRefund.eu will file a complaint against the airline as soon as possible and will take care of the entire process.

In order to proceed successfully with the customer’s claim, ClaimRefund.eu requires the authorization document or the mandate signed by the customer, which can be sent through the website, email or postal service. Once the authorization is complete, ClaimRefund.eu will file a complaint against the airline as soon as possible and will take care of the entire process. ClaimRefund.eu will attempt to reach a satisfactory agreement for the customer based on their experience, but if within a reasonable period of time he does not receive a response from the airline or the airline’s response is unsatisfactory, he will pass the file to one of his lawyers for legal action. If a legal representative is appointed to initiate legal action, the customer will allow ClaimRefund.eu to grant access to all data provided to ClaimRefund.eu and allow the legal representative to transfer information about the procedure to ClaimRefund.eu. If additional documentation is required, such as delegation, affidavit, authorization, transfer of rights or any other court-relevant documentation, the customer agrees to sign and pay for such additional documentation. If the contracted legal representative concludes that there is little chance of success, the customer will be informed and ClaimRefund.eu will not proceed to the claim. In the event that ClaimRefund.eu or the contracted legal representative takes legal action to process the claim, ClaimRefund.eu will cover all costs arising from such proceedingins in case of loss of litigation. If the dispute is won or an agreement is reached between the airline and ClaimRefund.eu, ClaimRefund.eu will charge the agreed fares.

The customer endorses ClaimRefund.eu so that he can accept any proposal offered by the airline or its representatives. Therefore, the customer authorizes ClaimRefund.eu to accept or reject any offer based on their experience.

ClaimRefund.eu operates on the principle of “no win – no fee.” We believe this is the most fair and transparent approach. We do not charge anything upfront: submitting a claim is free. If the claim is successful, we keep a 21% commission (incl. VAT). If none of these measures lead to success, ClaimRefund.eu will initiate legal actions – filing the claim to a court, or handing over the claim to a contracted legal representative, such as an attorney or law firm. In the event that legal action is undertaken and the compensation is paid, ClaimRefund.eu charges a 10% Legal action commission (incl. VAT) to cover the additional costs of the legal action.