The airline is compelled to compensate the passenger who has suffered for the inconvenience of being delayed or cancelled. So, you can claim even if your ticket was bought by someone else.
Often, upon noticing that the recovery process is initiated in the name of the passenger, the airline contacts them directly and offers to close the case by paying a set amount of money. The amount offered by the airline could be significantly lower than what you are entitled to, therefore we recommend that you not accept the offer immediately, but contact a ClaimRefund consultant first.
Your funds will be sent by bank transfer. To do so, we will ask your banking information after we receive your compensation.
Timescales vary from case to case, the average timescale for the airline to provide their position of liability is around 8 weeks. Although, we can’t be certain when submitting your claim what approach the airline will take. Understandably, if a case goes through the Courts it will take longer than a claim settled prior to litigation.
Yes, the EU-regulation applies to both children and adults. This means that children have the right to the same compensation amounts as adults, provided that you have paid for a seat for the child. Infants that travel for free with no seat are not eligible for compensation. If your airline has charged an administrative fee for your infant, you might be entitled to compensation, depending on the amount of the administrative fee.
Yes. According to the EU regulation you can still be entitled to an economic compensation even if you’ve been compensated for food and accommodation costs.
Yes, no matter your nationality or residence.
You must make sure to provided us a way to send you the money. Besides SEPA bank transfer, other methods of payment might be accepted. Payment is made in euros by law, so banks might charge you some fees to convert to your currency. If you have a friend holding an EU bank account, we can transfer your money to him upon yours and his approvals.
YES – if the flights are part of a single reservation, and you arrive at your final destination with a delay of 3 hours or more, and the delay is not due to extraordinary circumstances, you are entitled to financial compensation.
According to EU rules, a flight which has been postponed by three hours or more is to be considered as cancelled. You have the same rights as in case of a flight cancellation.